EW
Emily W

1 reviews | Active since Mar 2013

02 May 2022, 13:51

Incorrect lost in transit item replaced, incorrect delayed item email sent, false advertising of expected delivery of items

1) received a mail on 13 April stating one of my order items had been lost in transit. Rest of the order was delivered but the item that indicated was lost wasn't, it was another item. I phoned and told them immediately but they went and delivered a duplicate of the item I didn't need and failed to send the item I had ordered. After phone calls and emails I eventually got the correct item 2) 22 April placed another order that I need for 7 May. 27 April delay notification sent stating delivery will only take place on 10 May and incorrect item was reported as delaying the order. The reason i found out was because I called to say they can go ahead with the delivery of the other items as I the one item they referred to in the mail was not that important. Only to be told oh sorry not sure why the email stated that item is delayed as it's actually 2 other items that are delayed. Emails and phone calls back and forth and still being given the run around. Went and checked the when do I get it option on the products that are meant to be delayed only to see they are In stock!!!! What is going on Takealot - two issues in one month, it's not on

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