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YUSUF S

1 reviews | Active since Mar 2009

05 Oct 2016, 15:17

Incorrect item supp****

<p>Hi There </p> <p>Really dissapointed by the poor service received from Takealot. I ordered two of the same type adidas shorts size m, the items got delivered today only to find one adidas shorts and one boys nike shorts. Someone in Takealot isn't doing their job properly, clearly they cannot read simple order instructions. After logging the return, i get emails from Takealot asking me to keep sending barcodes and pictures of the incorrect/correct items delivered, like i have the time for this. I needed both the shorts to give as a gift to someone, and i cannot afford any delays. Im quite certain now that Takealot does not even have stock available of the correct item ordered in any case. </p> <p> </p> <p>ORDER NUMBER: ********** </p> <p>INVOICE NUMBER: ********** </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
takealot.com
takealot.com's reply05 Oct 2016, 21:14
Official

Hello Justice Seeker..,

We sincerely apologise for sending you the incorrect item.

It was certainly not our intention to inconvenience you.

Thank you for taking our team's call today and granting us the opportunity to discuss possible solutions with you over the phone.

Your concerns have been noted and we will deal with the issues you have raised internally.

Your order has been actioned according to your request.

Thank you for your understanding.

Regards
Takealot.com

Best regards,