Incorrect item sent, no refund after a month

Takealot sent an item that was not as per the description and picture. I returned it. A month later, I remembered that I had sent the item back and had heard nothing from Takealot. I checked and no credit had ever been issued, also no notification. <br> <br> I emailed them asking for my credit, after which I got an apology. Then an email saying that I had now been credited, and after checking on my account, still no credit. <br> <br> This is sad that you cannot trust this online store fully. Amazing in the past but I feel they are slipping. Its not my job to check if I have been refunded and keep tabs on what YOU are meant to be doing, its YOUR job to credit me, not my job to beg for it. <br> <br> The way this has been handled has put a sour taste in my mouth, I'm not sure I'll be shopping with them again, depending on how they make this right again. Lets see.