JF
Jaco F

1 reviews | Active since Jan 2011

08 Mar 2016, 11:42

INCORRECT ITEM SENT 4 TIMES!!!!

I created a complaint against TAKEALOT on the 29/02/2016 Link: http://hellopeter.com/take2takealot/complaints/takealot-sending-wrong-parcel-twice-in-a-row-***<br> <br> I was immediately thereafter contacted by Maxine who assured me that she will sort this out for me. 4 - 5 days later, she sent me a picture of the item that will be shipped to me. It was yet again the incorrect item. She apologized and said she will sort this out asap so I can get what I paid for. On the 4th, she said they found the correct item and it is shipped. I asked her that I want a picture of it first before we waste another 4 days and its the wrong item again. She said its not needed and assured me that this time it is correct....<br> <br> WELL GUESS WHAT HAPPENED TODAY... The item came and it what the wrong item again... FOR THE 4TH TIME!!! <br> <br> I AM ****ING DUMBSTRUCK!!! How can this happen 4 times!!!!!! and the same item everytime!!!!<br> <br> CANCEL MY ORDER AND PAY THE MONEY INTO MY ACCOUNT!!! I DONT WANT TAKEALOT CREDIT!!!

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Replies (1)
takealot.com
takealot.com's reply08 Mar 2016, 16:17
Official
Hello JacoFerr,

We are truly sorry for any inconvenience that has been caused as result of our courier partner. Our Complaints Team have tried to call you without success and have reached out to you via email instead.

Please respond at your earliest convenience so that we can get this resolved as soon as possible.

Regards
Takealot.com