LM
Lerato M
1 reviews | Active since Nov 2015
27 Dec 2025, 15:20
Incorrect Item Delivered – Ordered Samsung Phone, Received Face Wash
Dear Customer Support Team,
I am writing to formally lodge a complaint regarding an incorrect order that was delivered to me.
Order Number: #*** Item Ordered: Samsung Galaxy A06 64GB Dual Sim – Light Blue + Card Holder Quantity: 1 Amount Paid: R1,699
Instead of the above item, I received a Nivea face wash, which I did not order and which is completely unrelated to my purchase.
This is extremely disappointing, especially given the value of the item ordered versus what was delivered. I request that this matter be resolved urgently by either:
Delivering the correct item as per my order, or
Processing a full refund as soon as possible.
Please advise on the next steps and how the incorrect item will be collected. I expect prompt feedback and resolution.
I look forward to your urgent response.
Kind regards, Lerato Milanzi
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Replies (2)LM
Lerato M's updateReviewer Update
31 Dec 2025, 09:00I've requested a return, and Take Alot is still not coming back to me: MRRN-ZMPQB-QYKP
LM
Lerato M's update31 Dec 2025, 09:00
Reviewer Update
I've requested a return, and Take Alot is still not coming back to me: MRRN-ZMPQB-QYKP
LM
Lerato M's updateReviewer Update
09 Jan 2026, 17:17An incorrect team was delivered on this order:MRRN-ZMPQB-QYKP, I do not wish to be involved in prolonged internal investigations that have nothing to do with me as a customer.
I placed an order, paid in full, and received an incorrect item. I ordered a mobile phone but received a face wash instead. The incorrect item was returned over two weeks ago, and it has now been over three weeks since the phone was originally ordered, yet there is still no resolution.
To add to this, I am a Takealot Premium member, subscribed specifically so that my daughter’s phone could be delivered the same day or next day. Instead, we are now almost a month later, with no phone delivered and no clear timeline provided.
This experience has been extremely inconvenient and unprofessional. The ongoing references to internal investigations make it feel as though I am being treated as if I am at fault or have done something wrong, which is unacceptable. I comp**** fully and promptly at every stage.
If your internal checks or camera footage indicate wrongdoing on my part, then this should be stated clearly and handled accordingly. Otherwise, it is unfair that I am the one suffering delays for an issue that occurred internally.
I would also like clarity on how such an error is possible. How does a face wash get packaged and dispatched instead of a mobile phone, and what verification processes are in place to prevent this?
Repeated apologies without resolution are not acceptable. I paid for a service and I expect what I ordered. I do not wish to wait any longer I expect immediate delivery of the correct item
I placed an order, paid in full, and received an incorrect item. I ordered a mobile phone but received a face wash instead. The incorrect item was returned over two weeks ago, and it has now been over three weeks since the phone was originally ordered, yet there is still no resolution.
To add to this, I am a Takealot Premium member, subscribed specifically so that my daughter’s phone could be delivered the same day or next day. Instead, we are now almost a month later, with no phone delivered and no clear timeline provided.
This experience has been extremely inconvenient and unprofessional. The ongoing references to internal investigations make it feel as though I am being treated as if I am at fault or have done something wrong, which is unacceptable. I comp**** fully and promptly at every stage.
If your internal checks or camera footage indicate wrongdoing on my part, then this should be stated clearly and handled accordingly. Otherwise, it is unfair that I am the one suffering delays for an issue that occurred internally.
I would also like clarity on how such an error is possible. How does a face wash get packaged and dispatched instead of a mobile phone, and what verification processes are in place to prevent this?
Repeated apologies without resolution are not acceptable. I paid for a service and I expect what I ordered. I do not wish to wait any longer I expect immediate delivery of the correct item
LM
Lerato M's update09 Jan 2026, 17:17
Reviewer Update
An incorrect team was delivered on this order:MRRN-ZMPQB-QYKP, I do not wish to be involved in prolonged internal investigations that have nothing to do with me as a customer.
I placed an order, paid in full, and received an incorrect item. I ordered a mobile phone but received a face wash instead. The incorrect item was returned over two weeks ago, and it has now been over three weeks since the phone was originally ordered, yet there is still no resolution.
To add to this, I am a Takealot Premium member, subscribed specifically so that my daughter’s phone could be delivered the same day or next day. Instead, we are now almost a month later, with no phone delivered and no clear timeline provided.
This experience has been extremely inconvenient and unprofessional. The ongoing references to internal investigations make it feel as though I am being treated as if I am at fault or have done something wrong, which is unacceptable. I comp**** fully and promptly at every stage.
If your internal checks or camera footage indicate wrongdoing on my part, then this should be stated clearly and handled accordingly. Otherwise, it is unfair that I am the one suffering delays for an issue that occurred internally.
I would also like clarity on how such an error is possible. How does a face wash get packaged and dispatched instead of a mobile phone, and what verification processes are in place to prevent this?
Repeated apologies without resolution are not acceptable. I paid for a service and I expect what I ordered. I do not wish to wait any longer I expect immediate delivery of the correct item
I placed an order, paid in full, and received an incorrect item. I ordered a mobile phone but received a face wash instead. The incorrect item was returned over two weeks ago, and it has now been over three weeks since the phone was originally ordered, yet there is still no resolution.
To add to this, I am a Takealot Premium member, subscribed specifically so that my daughter’s phone could be delivered the same day or next day. Instead, we are now almost a month later, with no phone delivered and no clear timeline provided.
This experience has been extremely inconvenient and unprofessional. The ongoing references to internal investigations make it feel as though I am being treated as if I am at fault or have done something wrong, which is unacceptable. I comp**** fully and promptly at every stage.
If your internal checks or camera footage indicate wrongdoing on my part, then this should be stated clearly and handled accordingly. Otherwise, it is unfair that I am the one suffering delays for an issue that occurred internally.
I would also like clarity on how such an error is possible. How does a face wash get packaged and dispatched instead of a mobile phone, and what verification processes are in place to prevent this?
Repeated apologies without resolution are not acceptable. I paid for a service and I expect what I ordered. I do not wish to wait any longer I expect immediate delivery of the correct item