Incorrect item delivered

I ordered a Hoverboard for my son as a birthday gift The item was scheduled to be delivered on the 26 of August 2023 I waited for the delivery guy, and even made a call to find what what the delay was as it was scheduled for delivery before 5 pm and it was already past the delivery time. When i called i spoke to a very rude lady from their Soweto distribution hub, who **** and said that the driver was around my area, only for her to tell me 30 minutes later that the driver was in a different location and would be making his/ her way to me, i asked her to rather give me the drivers number so i can find out where he is and if he's still coming as it was already late and the driver had missed the scheduled delivery time she said that she wasn't allowed to give the driver’s contact number then cut the call while i was still talking. I proceeded to wait for the delivery guy only to receive an sms saying “ tried to deliver but the was no one available, we will reschedule” At that point, i was very ****ed and tried calling the Takealot call center with no luck of getting through, then i tried calling the same rude lady i spoke to and she kept cutting my calls.

They eventually delivered the next Monday but i wasn't at home to receive the delivery so they gave it to my mom, they opened the gift and my son loved it.

A couple of days when i got home I saw that the item was incorrect and this was after I spoke to a guy from Takealot who was investigating if i received the item, I then sent him pictures of what i ordered vs what i received and he said he will investigate and find out from the supplier how the incorritem was shipped instead of the one that was initially ordered.

He called back to confirm that the item is incorrect and the one that i ordered was out of stock so an incorrect item needs to be captured on their system then they will process a refund or put the funds on my Takealot wallet

I told him that my son loves the hoverboard what they can rather do is to credit me the difference because the one i ordered was more expensive to the one they gave me.

He said that I can go with that option however should something happen to the item they won't take it back as it's not what i ordered. Who's fault is that????

The mistake was made on their end, my son loves the hoverboard and i can't take that away from him knowing that it's not even available on their website, I also asked him why is the same item which he says is out of stock still displayed on their website

False advertising, incorrect item shipped, rude staff, incompetence, I'm so disappointed, I love Takealot and I have never had issues before so for them to do this and for them to not care about how this will affect my son is just bizarre

I'm so ****ed😡😡😡