Incorrect item delivered 3 times already by Takealot

I ordered the following: 145Pcs Kids Painting & Drawing Art Set With Aluminium Case - Pink

This is a pink case without any picture on the case.

1. I ordered this for the first time on 8 November 23 order ***. It was delivered on 15 November 23. 2. BUT it was the wrong one. The one delivered had a unicorn picture on the case. 3. I logged a return on 15 November 23 stated that the wrong item was delivered to me. I requested that the outcome must be to get the correct one without the unicorn picture on. 4. On 19 November my account was credited with the amount paid. 5. The same day I raised another order for the same item. Pink case without any picture on it order ***. 6. Funny on 20 November the order was delivered. Not so funny the wrong one with the unicorn on the case was delivered again. 7. I phone their call center and explain my problem. The call center then raised the return. I also asked them to ensure I get the correct item this time. 8. On 23 November 23 Takealot raised the replacement order *** that was delivered yesterday.

9. BUT once again the case with the unicorn on and not that is only pink without any picture on it. 10. I phoned Takealot once again explaining my problem. 11. They promised me to follow up the reason for this and come back to me with explanation for this happened three time already. 12. As I told tkem yesterday I do want the incorrect one delivered yesterday to be replaced with the correct one I ordered but it is no use to carry on returing the item and kept on receiving the incorrect item. 13. The reason for this must be found and solved.

What also worry me is that I have explained the whole situation yesterday to Takealot just to received a email today requesting me to explain my problem.

PLEASE esculate this to someone who will be able to investigate and solve my problem.