Incorrect Goods Delivered with Non existent Customer Service!

<p>I bough a Samsung S8 on pre order a month ago. I suppose to receive a free wireless charger with it, which was not delivered with the phone. Following a lot of unnecessary emails, My wireless charger was only delivered two weeks later, in the wrong colour and without a cable. The fact that the cable doesn't come with is not the problem, however I should be able to use my charger cable to plug in. This is not the case, the cable required is of a S7. Takealot refused to acknowledge this! They insist on blaming Samsung. I did not buy the phone from Samsung, I bought if from Takealot. They should accept responsibility of sending an incompatible wireless charger. I was forced to go purchase a cable compatible with this charger costing me R599. A week later, Takealot dropped the price by R600, and also offered a bulk deal that included a S View cover. I have been emailing Takealot for the past month asking them to assist me and to date the blame has been shifted from one consultant to another. The amount of different consultants I have dealt with is ridiculous, unfortunately not one consultant could actually handle this matter. It is utterly disgusting knowing that they are doing nothing to correct the mistake on their path. I have suggested that they give me the S View cover as compensation for the error on their path and following the ********** customer service that followed. They are dragging their heels and refused to grant me this small request. Instead they ask me to request a return for the phone if I am not satisfied. How utterly unreasonable of them to expect me to get another phone, transfer all my data and send the phone back when clearly I do not have any problems with the phone!!! Do they have any idea what an impossible task this is??? Will they be providing me a phone to use in the interim? Definitely not! And will they reimburse me for the cable I purchased for the wireless charger? I am sure Not. So Please wake up and don’t ask customers to do things that further inconvenience them when you have already inconvenienced them highly. As a regular customer, I find it insulting that they do not value customer satisfaction or loyalty. Their logo on each email that reads "our smile guarantee, were only happy when you are" is a load of nonsense that clearly they don’t live by as I am as unhappy as could be, and they don’t give a damn. It would be kind if they could show a little appreciation for the business I give them regularly. It makes me regret ever purchasing from Takealot, when cleary other places like Samsung and Vodacom also offered the same deal. In fact Vodacom's deal was much more generous as it included a back cover and screen cover which is much more value for your money. I would have been happier knowing that I would have received what I had paid for.</p>