Incorrect details

I purchased the dstv decoder with installation. I sent my details via sms as per the details specified. Had no response from installer since Tuesday. I finally called Dstv and logged a call with them and now have to wait until Monday. This has seriously inconvenienced me. When I queried with a Takealot consultant, he then gave me another consultants number who never returned my call. I was given the dstv number today and had to make a booking for earliest Monday. The sms number does not work and as agents for this product should check before posting numbers to call etc. You have no idea how much of an inconvenience this has been especially after waiting 25 minutes for a consultant at Dstv.