JP
Joschem P

1 reviews | Active since Jan 2011

12 Dec 2015, 12:01

Incorrect Delivery Time

I received an SMS on Wednesday saying that my delivery is scheduled for Saturday before 7am. Great right? So I wake up and wait. Try calling the call centre, they only open at 9am. Finally get through and they say it was a mistake as their delivery service only starts operating at 9am. So then they reschedule it to before 5pm. Am I supposed to wait at home the entire day for a delivery? I call back and apparently it is the only delivery slot available. I eventually, after much complaining get them to reschedule it before 1pm. <br> Here are my issues:<br> 1. I was never consulted about a delivery time, it was automatically scheduled.<br> 2. An issue on your side should not inconvenience me. The fact that they have sent me an incorrect time should me that I am prioritized and i should get my delivery first thing.<br> 3. I am not going to sit around my house the entire day for a parcel, when I have already rescheduled my day to accommodate a 7am delivery.<br> 3. I spend a lot of money at takealot. If this is their service, i think i will change my online shopping provider.

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Replies (1)
takealot.com
takealot.com's reply12 Dec 2015, 12:48
Official
Hello joschempad,

Thank you for taking Unathi from our complaints team's call to confirm that delivery has been arranged for today before 1pm. We apologise for the inconvenience caused by this scheduling error. We've raised this with the relevant department to look into so that the issue can be addressed to prevent a similar situation from happening again.

Our complaints team will monitor this delivery to ensure that it takes place as re-scheduled with you today.

Sincerely,
takealot.com

Best regards,