Incorrect delivery date, very unprofessional correspondence.

They informed me on their website and the application that my delivery would arrive on a specific day. I made someone wait for it until 5pm, to no avail.

When I call the customer Centre, they say that they cannot track the package as it is with FedEx. They said they cannot call them as they only work via email. Imagine after making someone wait so long!

I had to call for to make sure the matter was escalated as the first consultant failed to do so. They only responded 24 hours later. With my delivery date.

For such a well known company, I have little faith in them from now on.