Incorrect delivery and the business isn't helping resolve the problem

I ordered 5 items on 16 December. I only received 1 correct item and 1 incorrect item. I logged a return and have been communicating with take a lot team since then. Unfortunately, the service has been very unsatisfactory and we approaching a month without a solution in sight. I keep receiving the emails asking me to restate the problem. I am not happy with the service. I feel like there is no effort in resolving.