1 reviews | Active since Feb 2022
Incorrect Delivery Address
I ordered a headboard and the delivery was scheduled for 3 June. I had to pay R200 delivery fee. I made arrangements for somebody to be at home all day, just to notice that it got delivered to the incorrect address.
I logged a call with their call centre at 16:00 and yet to get a reply. 3 phone calls later on the 4th of June and I still don't have an answer. Seems like they are now making my problem mine - telling me that it was delivered down the road to a number 49 which does not exist.
Time is money and I cannot afford for somebody to wait for a parcel for another day. Also another concern that I have, not knowing if the packaging has been removed and item been used. Parcel was delivered and signed for on 03 June @ 09:02 by Neville "family", which is unknown to me.
Elize Theron Order Number: ***
Still waiting on headboard to be delivered.
Dozens of phone calls and mails later.
Cannot speak to a manager - Manager would have called me, but didn't.
Seems like they want to the retrieve the now second hand headboard from the incorrect address to deliver it to me.
Why they can't just deliver what I paid for and sort out their own incompetence with incorrect party afterwards is mind boggling!!
Why should I suffer for their mistakes??
Still waiting on headboard to be delivered.
Dozens of phone calls and mails later.
Cannot speak to a manager - Manager would have called me, but didn't.
Seems like they want to the retrieve the now second hand headboard from the incorrect address to deliver it to me.
Why they can't just deliver what I paid for and sort out their own incompetence with incorrect party afterwards is mind boggling!!
Why should I suffer for their mistakes??