Incorrect billing
I ordered three items on Friday 23/10. I got an email from Chad on Fri eve: \We are sorry to inform you that the Carmen Angel Curls - Red in your order has reached it's sale limit."So their website allowed me to order an item but somebody decided that some sale limit was reached. I then asked my entire order to be cancelled. Chad confirmed that it was cancelled and my money would be refunded. I checked the order online"
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takealot.com's replyOfficial
27 Oct 2015, 09:38Hello cillipit,
We're sorry for the out of stock situation that has led to this unpleasant experience. When an item is shown as available for purchase on our site we expect this to be true and we're sorry that this wasn't the case for you. We've liaised with our finance team and they've confirmed that a refund was processed to your credit card yesterday. Depending on your bank's processing time the funds should reflect in 2 to 3 working days.
The last thing we want to do is inconvenience our customers through any mistake of ours. We've therefore instructed our complaints team to address this matter with the relevant departments and to make sure the necessary changes are put in place to prevent a similar disappointing experience in future. They'll feedback to you as soon as they've done so.
Kind regards,
takealot.com
We're sorry for the out of stock situation that has led to this unpleasant experience. When an item is shown as available for purchase on our site we expect this to be true and we're sorry that this wasn't the case for you. We've liaised with our finance team and they've confirmed that a refund was processed to your credit card yesterday. Depending on your bank's processing time the funds should reflect in 2 to 3 working days.
The last thing we want to do is inconvenience our customers through any mistake of ours. We've therefore instructed our complaints team to address this matter with the relevant departments and to make sure the necessary changes are put in place to prevent a similar disappointing experience in future. They'll feedback to you as soon as they've done so.
Kind regards,
takealot.com
takealot.com's reply27 Oct 2015, 09:38
Official
Hello cillipit,
We're sorry for the out of stock situation that has led to this unpleasant experience. When an item is shown as available for purchase on our site we expect this to be true and we're sorry that this wasn't the case for you. We've liaised with our finance team and they've confirmed that a refund was processed to your credit card yesterday. Depending on your bank's processing time the funds should reflect in 2 to 3 working days.
The last thing we want to do is inconvenience our customers through any mistake of ours. We've therefore instructed our complaints team to address this matter with the relevant departments and to make sure the necessary changes are put in place to prevent a similar disappointing experience in future. They'll feedback to you as soon as they've done so.
Kind regards,
takealot.com
We're sorry for the out of stock situation that has led to this unpleasant experience. When an item is shown as available for purchase on our site we expect this to be true and we're sorry that this wasn't the case for you. We've liaised with our finance team and they've confirmed that a refund was processed to your credit card yesterday. Depending on your bank's processing time the funds should reflect in 2 to 3 working days.
The last thing we want to do is inconvenience our customers through any mistake of ours. We've therefore instructed our complaints team to address this matter with the relevant departments and to make sure the necessary changes are put in place to prevent a similar disappointing experience in future. They'll feedback to you as soon as they've done so.
Kind regards,
takealot.com