RP
Riette P
1 reviews | Active since Nov 2015
13 Nov 2015, 11:27
Incorrect and no delivery of order
I am very disappointed in the latest interaction I have with these guys.<br> <br> I ordered a vacuum cleaner on the 04th of Nov. the Incorrect item was delivered (a canon printer). I did not take delivery<br> <br> a return ticket was issued and a new order created on the 07th of Nov.<br> <br> it is now the 13th of Nov and nobody in the last 2 weeks at the call centre is able to assist in advising where my order is.<br> <br> Order 1 - ***<br> Order 2 - ***<br> Return - RRN-f2e8-498e<br> <br> Please can somebody call me to sort this out. I am out of pocket and have no parcel
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takealot.com's replyOfficial
13 Nov 2015, 15:53Hello Riette.....,
We're sorry for delivering the incorrect item to you in the first place and that this matter wasn't resolved sooner. The agent who initially assisted you should have monitored the situation to ensure that it was followed through till completion. We'll address this with her and make sure she understands how to process these matters correctly in future. Thank you for allowing our complaints team the opportunity to correct this situation. Your replacement order has been created and we'll confirm delivery with you as soon as it's been scheduled.
Sincerely,
takealot.com
We're sorry for delivering the incorrect item to you in the first place and that this matter wasn't resolved sooner. The agent who initially assisted you should have monitored the situation to ensure that it was followed through till completion. We'll address this with her and make sure she understands how to process these matters correctly in future. Thank you for allowing our complaints team the opportunity to correct this situation. Your replacement order has been created and we'll confirm delivery with you as soon as it's been scheduled.
Sincerely,
takealot.com
takealot.com's reply13 Nov 2015, 15:53
Official
Hello Riette.....,
We're sorry for delivering the incorrect item to you in the first place and that this matter wasn't resolved sooner. The agent who initially assisted you should have monitored the situation to ensure that it was followed through till completion. We'll address this with her and make sure she understands how to process these matters correctly in future. Thank you for allowing our complaints team the opportunity to correct this situation. Your replacement order has been created and we'll confirm delivery with you as soon as it's been scheduled.
Sincerely,
takealot.com
We're sorry for delivering the incorrect item to you in the first place and that this matter wasn't resolved sooner. The agent who initially assisted you should have monitored the situation to ensure that it was followed through till completion. We'll address this with her and make sure she understands how to process these matters correctly in future. Thank you for allowing our complaints team the opportunity to correct this situation. Your replacement order has been created and we'll confirm delivery with you as soon as it's been scheduled.
Sincerely,
takealot.com