1 reviews | Active since Mar 2009
Incorrect and damaged goods delivered
Ordered a fan for someone as a Christmas gift and it was delivered 7th Dec broken. I logged a return. It took it the 18th to be collected. I phoned several call center agents each one promising me a refund so I could order a new fan before Christmas. I then incorrectly ordered a book which was delivered on the 14th Dec and I ordered in Afikaans instead of English. It was supposed to be collected with the fan. This was only collected on the 21st. Also a gift. I phoned so many times was promised call backs and credits. I had to rush out on the 24th and get two new gifts. I have never received a call from Takealot except for them to collect the fan although they all swore they would get a a credit and call me back. It is now Christmas and I am still waiting
Thank you for taking Sheena from our complaints team's call yesterday to apologise for the bad experience you've had with these orders. As discussed, your Takealot account has been credited with a total of R638 for both returned items. Our complaints team will also liaise with the relevant product buyer on Monday to get clarity on the availability of \Low Carb is Lekker\" in English and will revert back to you before you place a new order.
Thank you for taking Sheena from our complaints team's call yesterday to apologise for the bad experience you've had with these orders. As discussed, your Takealot account has been credited with a total of R638 for both returned items. Our complaints team will also liaise with the relevant product buyer on Monday to get clarity on the availability of \Low Carb is Lekker\" in English and will revert back to you before you place a new order.