Inconvenience for a First time client

I am really disappointed in the service that I have received from Take A lot. I was advised on the online tracker on my profile that my order would be delivered on the 21st December 2017 and still has not arrived. They delivered my order to the wrong address and have failed to assist me in giving me an exact time whereby my order will be delivered. It is not my problem that they shipped my order to the wrong place and now I have to deal with this days before Christmas when I made payment over a week ago.

This is exactly why I don't order online but decided to give them a chance as my friends have not had issues with them and actually recommended them to me.

What's more disappointing is I received the service I expected from Online stores. This is the first and last time I will make use of ordering online.

I really cannot describe how disappointed I am as my gift has not arrived and no one can tell me when it will arrive. Thanks for making me stress days before Christmas! :(