Inconvenience: crediting my account instead of resending the lost item

I ordered 5 items worth R2300. These items, according to the tracker, were supposed to be delivered on the 19th of September; however due to Takealot’s/courier’s carelessness - 2 of my parcels were lost and they had to reschedule the delivery for the 3 to be on the 20th of September. All well and good. Now the issue is, they sent emails saying they will replace and deliver the 2 items that were lost in transit and then all of a sudden credit of R214 of one of the items was loaded???? I was expecting to receive the item not the credit. My issue now is, if I reorder this item, I should now pay for delivery??? This would be unfair. Also, I’m not sure how they decided to resend one item and then give me credit for the other one as this other item they want to credit me for is still in stock when I check on their app.

Such an inconvenience, seriously!