AP
Andre P

1 reviews | Active since Nov 2015

05 Nov 2015, 18:34

Inconsistent delivery, inability to cancel order,

Ordered a few things on takealot to give it a try.<br> On placing order it said it would take up to 7 days to deliver. <br> Next day get an sms while on way to work saying they would deliver part of the order at my flat that day during 9am and 4pm?!<br> Luckily char was home in case they arrived while I was not there.<br> I told char to call me when delivery guys arrived.<br> No calls from deliver Co all day.<br> 15:10 came with no update.<br> I called call centre and they said would be delivered in 20mins.<br> I went home there was nothing there.<br> Waited until 4 to call & they didn't know where it was. <br> Called again & they said delivery would be before 7pm.<br> I cancelled order & asked for refund back on my credit card.<br> Consultant confirmed verbally that I was refunded for full order on my credit card.<br> Next day I checked & amount for goods that was not part of delivery was credited on my takealot account, NOT my Credit card and NOT THE full amount.<br> I then get called by MrD to redelivery the goods.<br> I told them I had cancelled.<br> I tried sending emails to takealot but NO RESPONSE.<br> I decided to just accept the goods as didn't have time to chase them.<br> When they did deliver part of order it was the WRONG PRODUCT!!!

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Replies (1)
takealot.com
takealot.com's reply05 Nov 2015, 19:12
Official
Hello AJdup8005,

We're sorry for messing you around with this order's delivery and for not refunding you as per your request. The last thing we want to do is waste your time. We've assigned this matter to our complaints team to investigate with the relevant departments to determine why a partial delivery was arranged and then not followed through on. They'll also look into your refund request and why this wasn't processed as discussed with you.

There are a few points that we need to look into with regards to your complaint and we kindly ask that you give us some time to address these accordingly. Our team will be in touch with you tomorrow as soon as they've gathered the necessary details to assist and hopefully turn this experience around with you.

Kind Regards,
takealot.com