Inconsistent delivery

I have always received great customer service from Take A lot until now. I ordered a laptop which is of great importance in my current situation with work and school which then became an urgent matter. The first time (29 May 2021) I missed the delivery I was disappointed but still optimistic because they claim to have called when delivering or when they are by your residence. I did not receive a call or any sort of notification the first time. The second time which was scheduled 2 days after(1st June 2021), the same thing happened, NO CALL or any sort of communication (text, email etc). Just an update on the app saying I missed my delivery, AGAIN. I am highly unpleased because firstly I need to be on stand by from 8 am to 5 pm, I have to check the app every 5 minutes because I now know I won’t receive any prompt on arrival, and I can’t even get the drivers number to navigate the delivery. I honestly need the laptop but I am tired of the HORRIBLE SERVICE!