Incomplete Unboxed Deal.

We ordered a Special Edition PC game from you over the weekend on one of your \Unboxed Deals. Delivery was prompt, we received it on monday. The box was quite dirty, and was crudely sticky taped up. It took me almost an hour to remove the tape without damaging the box, it wasn't taped up recently. That tape had clearly been on there for years. <br> <br> When I finally got it open, I was disappointed to find an important part of the set was missing. I searched the entire box but it wasn't there. Regardless of this, my brother wanted to keep it, as this was for his birthday.<br> <br> I felt that it wasn't fair that he had to make do with an incomplete set for the price he had paid, so I took it to Takealot's offices to see if we could reach an agreement. Unfortunately the manager was in a meeting, so they could only offer to take it from me and credit my account.<br> <br> I undertand that's all Takealot is required to do in legal terms, but since my brother actually really wants to keep this set in spite of the missing piece, and that this obviously wasn't quality checked by Takealot as claimed, surely a partial credit, or voucher, or even just a promo code isn't completely out of the question?"