Incomplete Product and a stupid computer system

<p>Please see order number ********** 3. I ordered as taser last week Monday, the website told me it would be delivered on Thursday last week. It was delivered on Tuesday. I received a notification after the order had been delivered to say that the order had been dispatched for delivery. It is not helpfiul to get such a notification AFTER the product has been delivered. The product was delivered incomplete. I logged a return and filled in the relevant info on the website only for a consultant to contact me to ask for more information? Why do you not ask for all of the information you need upfront? Why keep putting the ball back in my court all the time? I want to fill in one form, not fill in a form and then reply to your requests for information. Today I get an email saying that a decision has been taken to refund me, if that's the case then please get on with it. Please, would you have the courtesy to tell me when you will be collecting the defective product as you system cannot tell me that either?</p>