1 reviews | Active since Oct 2012
Incomplete delivery / terrible service
<p>My wife, Marilyn, ordered a Mapex Prodigy drum set (order number ********** ) from Takealot. Within 3 days we received the order, but only halve of it. I phoned the distributer of Mapex drums (Paul Brother Pty Ltd) who confirmed the drum set is supp**** in 2 boxes. I reported this to Takealot and inform them that we only received 1 box. I also supp**** them with photo's of what I received and what I was supossed to receive. They promised me that they will respond within 24-48 hours. After numerous phone calls and more promises, we still haven't received any feedback from them.</p> <p> </p> <p>Terrible service. We paid a lot of money for this product. We purchased items from them many times before, but never again.</p>
It is now almost a week since my first review and we still haven't had a reply yet from Takelot.com.
On Tuesday 06/12/2016 they delivered another box, but it had the exact same contents as what we already received! My wife refused take delivery of the box.
Every time you phone Takealot, you speak to a different call centre operator. Every time they promise to escalate the matter to the "Not what I ordered" department, and promise they will respond to our query. And they never do. This morning my wrote an email to a Michelle. Let's just hope and pray Michelle will actually resolve the issue.
Almost two weeks since our initial order, and we still have only received halve the product!
It is now almost a week since my first review and we still haven't had a reply yet from Takelot.com.
On Tuesday 06/12/2016 they delivered another box, but it had the exact same contents as what we already received! My wife refused take delivery of the box.
Every time you phone Takealot, you speak to a different call centre operator. Every time they promise to escalate the matter to the "Not what I ordered" department, and promise they will respond to our query. And they never do. This morning my wrote an email to a Michelle. Let's just hope and pray Michelle will actually resolve the issue.
Almost two weeks since our initial order, and we still have only received halve the product!
It is now Tuesday 13/12/2016, a week later.
Sometime last week, Michelle responded by saying they finally realised there SHOULD be two boxes. Well done Takealot.com! It took you two weeks to figure that out. Michelle promised that the product will be delivered this week.
Since we haven't heard from anyone (again!), my wife emailed them and asked what the latest status is. Someone returned her email this morning saying they're out of stock.
Out of stock????? We still have halve the product! Who then received the other halve???????
You are absolutely pathetic Takealot.com!!!!!!!!
It is now Tuesday 13/12/2016, a week later.
Sometime last week, Michelle responded by saying they finally realised there SHOULD be two boxes. Well done Takealot.com! It took you two weeks to figure that out. Michelle promised that the product will be delivered this week.
Since we haven't heard from anyone (again!), my wife emailed them and asked what the latest status is. Someone returned her email this morning saying they're out of stock.
Out of stock????? We still have halve the product! Who then received the other halve???????
You are absolutely pathetic Takealot.com!!!!!!!!