Incomplete Delivery of goods

On 27 November 2018 i placed and paid a order at Takealot.On 12 December 2018 they delivered a incomplete order at my house.The total items in the order is 14 items but i only received 9 items in 3 Boxes. 5 of the items in the order wasn't delivered to me at all with a value of R1195 and some of the items not delivered was also discounted and on promotion the time i placed the order.This order is mainly gifts for kids.For example some of the content is Smartmax, without the rest of the smartmax sets the current smartmax delivered to me cant be used in the way intended to be used.I phoned them,mailed them but they cant tell me where the other items are,They just say they will follow it up.I was charged before the items was shipped so there are no excuses. Im very disappointed in Takealot and now im going to disappoint the kids because of Takealot. On their website it showed that the order is delivered with a smiley face it is deceptive because delivery was incomplete.They also blame the courier company because according to them all items was scanned out of their Warehouse.They never gave me a Tracking number i can only track my order on their deceptive website with a inaccurate tracking system. They used Fast & Furious Couriers. Why do they use these guys i never heard of them before. I've been with Takealot since they was Take2 but can honestly say they getting worse and worse buy the day.This is just a prove that online shopping is not secure and safe with Takealot. Dont use them....i will never ever use them again!! They didn't deliver, the are unreliable and they are not organised.They make simple things complicated and they feel less about you once they received your money. How can anyone pay for items but wasn't even delivered to them? I just want the items i payed for and the items that belongs to me, nothing else.I payed for it and i want it.Please help or advise