Incomplete delivery - and no feedback

My order ********** 6 was delivered incomplete, with an item (3door wardrobe) not delivered. After making contact via the online platform, a consaltant (Pamela Guzana) suggested that the reason for non-delivery is because the item had been damaged before it was sent to me for delivery. She also suggested that she would contact the supplier and get back to me. Needless to say, it has been 8 days since I last heard from anyone at takealot and still no delivery, even though sending multiple queries via the online help platform.

I’ve been a loyal customer of Takealot and do not want to complain as their service has been fantastic in the past, however I had to take extreme measures as I can’t get a contact number to phone them and they don’t get back to me via the online platform.

I am very disappointed and demand that someone contact me in this regard