1 reviews | Active since Dec 2015
Incomplete Deliveries
I ordered a Bushtec Gemsbok Executive Canvas Dome Tent on the 23rd of November 2015 as it was part of their daily deals. On the 25th they delivered to my house. Upon inspection of the tent that I purchased, I saw that I didn't receive the actual tent with the package but only the veranda and the canopy with the veranda poles. <br> <br> I logged a return request the same day. A courier was dispatched to pick up the package from me and [URL Removed] sent me a new tent. <br> <br> Today 3rd December that new tent arrived. But this time, I only received the tent and its poles and not the veranda and the canopy,poles/ropes/pegs that go with it.<br> <br> If I kept the original shipment that they have sent to me, I would have now had a complete product.<br> <br> How hard can it be to ship a complete product to someone?
It really shouldn't have been this difficult to correct this order and we're sorry for not paying closer attention to ensure this was done the first time around. Thank you for taking our complaints team's call to apologise for the slip up. As per your request they're currently liaising with our returns department to confirm whether we are able to deliver the items that were originally delivered to you in order to complete your order, rather than creating a new return.
They'll be in touch with you again as soon as they've received confirmation from the relevant parties. We promise we'll do our best to get this all sorted out in no time.
Kind Regards,
takealot.com
It really shouldn't have been this difficult to correct this order and we're sorry for not paying closer attention to ensure this was done the first time around. Thank you for taking our complaints team's call to apologise for the slip up. As per your request they're currently liaising with our returns department to confirm whether we are able to deliver the items that were originally delivered to you in order to complete your order, rather than creating a new return.
They'll be in touch with you again as soon as they've received confirmation from the relevant parties. We promise we'll do our best to get this all sorted out in no time.
Kind Regards,
takealot.com