***********,poor service and no Managerial involvement

I ordered and paid for goods (Ref: ********** 7) on 24 November 2017. I received confirmation that goods would be delivered on 27 November 2017. However, the tracking status on the takealot app. indicated delivery for January/February 2018. I sent an email to the company to enquire on the surprising delivery date on the app. I've been receiving misleading, contradictory information ever since, dealing with no less than 5 Consultants and 1 Team Leader (via telephone). I requested a telephonic call from a Supervisor/Manager and have received nothing to date. It appears that the company takes payment but is unable to fulfil your order, presumably giving preference to certain customers whilst using payment to unjustly enrich themselves. I have cancelled my order due to the *********** and carefree customer service attitude by Senior Personnel and requested a full refund. Extremely disappointed with low service level and lack of involvement by any Senior Personnel to rectify this.