RJ
Raphael J
1 reviews | Active since Sept 2015
27 Nov 2015, 22:08
*********** staff &failure to deliver item on time
Placed a pre order in October (***). Item status said \at dispatch area"on the 23rd of November. Per the order"
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takealot.com's replyOfficial
28 Nov 2015, 08:16Hello raphaeljanks,
We realise the reason for placing a pre-order is to ensure that you receive the item on the release date. We know saying sorry doesn't make up for the disappointment or inconvenience this delay has caused, but we would like to apologise for dropping the ball here. We've assigned this matter to our complaints team to investigate. They'll confirm what has caused this hold up and will assist in any way possible to get this item delivered to you ASAP and hopefully turn this experience around with you.
Our team is back in at 9am today and will be in touch with you then to assist with this matter further.
Sincerely,
takealot.com
We realise the reason for placing a pre-order is to ensure that you receive the item on the release date. We know saying sorry doesn't make up for the disappointment or inconvenience this delay has caused, but we would like to apologise for dropping the ball here. We've assigned this matter to our complaints team to investigate. They'll confirm what has caused this hold up and will assist in any way possible to get this item delivered to you ASAP and hopefully turn this experience around with you.
Our team is back in at 9am today and will be in touch with you then to assist with this matter further.
Sincerely,
takealot.com
takealot.com's reply28 Nov 2015, 08:16
Official
Hello raphaeljanks,
We realise the reason for placing a pre-order is to ensure that you receive the item on the release date. We know saying sorry doesn't make up for the disappointment or inconvenience this delay has caused, but we would like to apologise for dropping the ball here. We've assigned this matter to our complaints team to investigate. They'll confirm what has caused this hold up and will assist in any way possible to get this item delivered to you ASAP and hopefully turn this experience around with you.
Our team is back in at 9am today and will be in touch with you then to assist with this matter further.
Sincerely,
takealot.com
We realise the reason for placing a pre-order is to ensure that you receive the item on the release date. We know saying sorry doesn't make up for the disappointment or inconvenience this delay has caused, but we would like to apologise for dropping the ball here. We've assigned this matter to our complaints team to investigate. They'll confirm what has caused this hold up and will assist in any way possible to get this item delivered to you ASAP and hopefully turn this experience around with you.
Our team is back in at 9am today and will be in touch with you then to assist with this matter further.
Sincerely,
takealot.com