*********** staff , Failed Promises

<p>I had purchased the Wedding Blessing frame and received an Anniversary frame. It is extrememly difficult to get through to the call centre and eventually after getting through and after wasting alot of time on the call the lady that I had spoken to informs me that they are unable to correct the order by the next day Wednesday (which I had required as I had purchased this as a gift for a function I was attending on Thursday). </p> <p> </p> <p>It is so simple for the staff to apologize and leave things the way it is even though I had now been put in such an inconvinient situation.</p> <p>I have spent a hell of a lot of time and money on takealot and expect at least some respect and decent assistance. All I have been receiving is terrible service recently. Delayed deliveries and damaged products delivered and now to add to my nightmare I had ordered this frame as a gift for a function I am attending on Thursday and I receive the wrong order! I have called the call centre and spoken to Zikhona who has displayed the same incompetence as the staff that send me the incorrect / damaged orders. She was not understanding and after me spending so much of time on the call 10mins also being placed on hold for a while I had asked to speak to her manager and asked that he called me back immediately as I require the frame I had ordered by tomorrow and I could not afford to purchase any more airtime to hold for him or call back, she agreed to ensure that he called me back immediately but up till now I have not received a call back.</p> <p>Is this the service Takealot provides? It was the fault of the *********** staff that has now put me in an inconvenient situation. If Takealot is so unreliable that I can not order a gift and have piece of mind that I would receive my order, whats the point purchasing online! I have purchased alot and have recommended numerous people who have purchased alot as well! </p> <p> </p> <p>I have called back again, and after getting cut-off a few times I eventually reached a lady that had said that now they do not have stock of the correct frame that I had ordered. I have noticed that when I did return damaged stock previously I was also re-imbursed as they were out of stock. This makes me very suspicious as well. Is this a way of Takealot saving on their costs? </p> <p> </p> <p>I believe that they should be able to provide me with what I had ordered and due to it being their errorm ensure that I receive what I had paid for. They should ensure that stock is available before accepting payment. What happens now, is a simple apology all I receive after all the costs I have incurred and all of my time wasted?</p> <p> </p> <p>I would like to see how this matter is fixed!</p>