*********** service from Takealot - EBook Return

<p>I placed an order for a book via the Takealot website on the 2nd August, on order confirmation i realised that i had made a mistake and ordered in error an ebook.... i immediately called the call centre to rectify (within 5mins) and was told to send an email through to ********** I have made several enquiries through to this email with absolutely NO valuable assistance - i have never received the link/access to the ebook yet am being told that i can not obtain a refund given that i have already accessed the book - this is against the Consumer Protection Act.</p> <p> </p> <p>It is now the 19th August and i have still had NO feedback on this matter nor a refund</p> <p>For a company that say that they are passionate about their customers i find this contary to the behaviour that has been displayed by all those who i have dealt with.</p> <p> </p> <p>I am a regular user of Takealot but am really disappointed about the lack of customer centricity. </p>