SF
SHAZIA F

1 reviews | Active since Feb 2021

10 Feb 2021, 12:21

*********** SERVICE

*********** SERVICE

I AM AN UPSET CUSTOMER WHO HAVE BEING SENDING A TV BACK AND FORTH TO TAKEALOT THAT HAD NO PICTURE SHOWING, THE TV WAS BOUGHT IN 20 FEBRUARY 2020 VIA TAKEALOT, I HAVE INFORMED TAKEALOT SINCE THEN AND RETURNED THE TV FOR THE EXCHANGE AND AFTER FEW MONTHS GOING BACK AND FORTH WE HAVE NO JOY.

THE WAS PICKED UP SEVERAL TIMES BY THE COURIER COMPANY THAT TAKEALOT HAS SENT.

AFTER SEVERAL TELEPHONE CALLS ON THE 16/10/2020 THERE WAS ANOTHER PICK UP AND DROP OFF WITH NO RETURN, SAME TV AS WE SENT TAKEALOT SENT BACK TO US.

THEN THE TV WAS PICKED UP ON THE 29 OCTOBER 2020 THEN RECEIVED AT THE TAKEALOT WAREHOUSE ON THE 02/11/2020, THIS TV WAS THEN RETURNED ON THE 03/11/2020 BY A COURIER TO US AND THE TV WAS DAMAGED EVEN MORE, THE COURIER COMPANY HAD RETURNED THE TV WITH THE SCREEN CRACKED AND REMOTE MISSING.

FROM THEN TILL NOW I HAVE ALL THE DATES AND TIME AND CONSULTANT NAME WITH REFERENCE NUMBER AS TO WHOM I SPOKE WITH REGARDING THE TV.

I ASKED FOR A MANAGER TO SPEAK WITH OR TO CALL ME AND EVERY TIME THE CONSULTANT WILL SAY THE MANAGER IS IN A MEETING.

DOES TAKEALOT HAVE ONLY ONE MANAGER?????????????????

WE ARE NOT ACCEPTING ANOTHER RETURN OF THIS TV UNLESS YOU GIVE US A NEW TV

THE CUSTOMER WHO HAVE BOUGHT THE TV IS A REGULAR CUSTOMER AND HE IS VERY UPSET WITH THE MANOR THAT THIS TV WAS MANAGED , HE WILL NEVER PURCHASE FROM TAKEALOT EVER AGAIN AND HE WILL NOT RECOMMEND ANYONE ELSE TO BUY FROM TAKEALOT WITH THE EXPERIENCE WE HAVING

WE WILL NOW GO TO THE HELLO PETER AND THE CONSUMER PROTECTION ACT AS WELL AS THE NEWSPAPER REGARDING THE TV AND WHAT TRANSPIRED

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