*********** Returns Department

I bought a usb player. I wanted to return it because I assumed it would be an mp3 player tool. I called your call centre to find out your returns policy on Tuesday the 09 June.<br> <br> I spoke to Sumaiyya . She explained that a courier would pick up between one to two days...<br> <br> On the 12th i received a mail regarding my return and when I had selected the option to track my return, I realised that it said I was to drop off the parcel at your warehouse. 3 days had passed already...<br> <br> I then called and asked to speak to Sumaiyya as this was not what we agreed on. She was busy on a call and Maxine attended to me. She said she would arrange for a courier to pick up. I told her I was leaving work at 12 for team building so I needed the parcel picked up on Monday. <br> <br> The courier company did not pitch on Monday even after I called them to confirm at 4.20pm. I finished work early but waited as they said they would be there b4 5pm. <br> <br> It's now 10 days later and my parcel has still not being picked up Let Alone Being Processed For credit! I experienced incompetence from the beginning of this return process! This was supposed to be a fathers day gift! Now il never get my credit in time for fathers day!