1 reviews | Active since Aug 2015
*********** employees?
I ordered a product on 18 August (order #***), Takealot immediately deducted the amount from my credit card. So then I go online to see the order status and see the order was cancelled! Without informing me?! I email info@takealot and am told by Nicole that payment was never received?! So I sent the requested proof that the money was deducted off of my card and then I get some email linked to a Theresa Galant, that my query has been linked with a man named Loumay (order number #974120) who ordered a PC Game!! Loumay and I are now both receiving and seeing each others queries with Takealot, yet we have no idea who the other person is. What the hell! Totally unacceptable that another Takealot customer has access to my query with Takealot, and now none of the takealot people are responding.<br> <br> I just want my money back please so I can take my business elsewhere!!!! I am done with Takealot!
We're sorry for the confusion with your order and for the unnecessary concern caused. Theresa Galant is an agent from our customer service team and it seems that she mistakenly merged your query with another. We'll address this matter with her accordingly and have also instructed our complaints team to liaise with the relevant departments to get your order reinstated as quickly as possible.
We apologise for the bad experience and will do our best to get this matter resolved ASAP. Our team will be in touch as soon as they've made the necessary arrangements.
Sincerely,
takealot.com
We're sorry for the confusion with your order and for the unnecessary concern caused. Theresa Galant is an agent from our customer service team and it seems that she mistakenly merged your query with another. We'll address this matter with her accordingly and have also instructed our complaints team to liaise with the relevant departments to get your order reinstated as quickly as possible.
We apologise for the bad experience and will do our best to get this matter resolved ASAP. Our team will be in touch as soon as they've made the necessary arrangements.
Sincerely,
takealot.com