*********** customer service

<p>I logged a return on two items from the same order on Mon, 06/02/2017. One of those items had not been delivered yet due to a delay at Takealot. As soon as I received the SMS notifying me that Skynet would be collecting the parcels on Tue, 07/02/2017, I phoned Takealot to advise them that I was still awaiting the delivery of one of the items, and to please advise Skynet accordingly. Clearly, nothing was escalated, because Skynet arrived on Tuesday with instructions to collect two return items. 48 minutes after Skynet left my office, Mr Delivery arrived with the delayed item. I called Takealot explaining the whole situation again, and asked them to please reschedule the collection with Skynet. Again, nothing was escalated, because 3 days later, the courier has still not collected the item, and no-one at Takealot seems to have a clue. VERY frustrating to have to deal with such incompetence every day this week. Will be avoiding online shopping with Takealot for a while.</p>