***********&amateur business

Nature of complaint: started with delivery problems : technology&call centre say product has arrived- but cant deliver for an R8k purchase - drive all the way to their office in monteugue gardens to hear: 'your package has not arrived and we can't do anything about it' - unprofessional and no trained staff on technology and communication. Delayed time to deliver a crucial product for work purposes persisted.<br> Their staff credit us a voucher and we enquire about this with no response for weeks. My husband had to contact them several times to correct this with no feedback from their side- is this an error or a voucher for their mishap??<br> He has been dealing with this issue they made for months and their staffs problem solving abilities and management is embarrassing and a very poor representation on behalf of their own company. <br> Are you this broke [URL Removed] that you would spare your reputation to retrieve R4k??<br> The only reason I had contact with you was because Discovery insure uses you - they look very bad being associated with your standard.<br> Please keep your products&your money- you clearly need it more than we do!<br>