INCOMPETENCE - RETURN

I have to unfortunately give a one star rating, as there is no option for a zero rating!

I have been a Takealot customer for several years, this month, the last I ever purchase from Takealot again.

I placed an order, received it on 10 march 2023, The Takealot site, under my account, indicates that I received this order on 15 March 2023.

I was not satisfied with two of the items I purchased, thus logged a request for a return on 12 March 2023. I received an SMS stating that the collection for my return is scheduled for 13 March 2023, before 17:00.

Return was collected by InterTown Transporton on13 March 2023. On the Takealot site, the status of my return still shows the detail: 'Return Collection Scheduled'.

I am highly unsatisfied. I called the Takealot call centre on 18 March 2023 - I was informed that they need to follow up with Intertown Transport. Then my incorrect email address was taken down.

How MUCH longer do I need to wait?

This service is shocking!