MR
Matthew R
1 reviews | Active since Aug 2010
14 Oct 2015, 14:28
Incompetence personified!!!
Disputed that they didn't deliver before 3pm as agreed or stated by Mr Delivery! I was then asked to interrogate our staff as to when the parcel was delivered, inferring that there's no way Mr Delivery would fudge the delivery time by 15mins!!<br> <br> I have asked repeatedly for a complaint to be lodged, but they seem to think I will stop at some point!! Wishful thinking!!<br> <br> Last email from them to someone internally cc'd me!<br> <br> 'Hi<br> Can you please assist with the below ticket. Customer wants to know why their delivery was not delivered on time. Explained to the customer but they still persistent they want to log a complaint.<br> Thank you.<br> Akona Mdawe<br> [Email Removed]<br> ***'<br>
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takealot.com's replyOfficial
14 Oct 2015, 15:45Hello mjtr2001,
We apologise for the poor manner in which your complaint was dealt with and that you weren't provided with the assistance and feedback you requested. We appreciate you taking our complaints team manager's call and allowing her to address this with you. The agent who initially assisted you has been provided with the necessary coaching on how to handle situation like these in future to avoid similar disappointment. We'll also address this with the relevant courier branch to make sure that drivers stamp delivery times accurately.
We're really sorry for the frustration this situation has caused and appreciate the opportunity to turn things around with you.
Sincerely,
takealot.com
We apologise for the poor manner in which your complaint was dealt with and that you weren't provided with the assistance and feedback you requested. We appreciate you taking our complaints team manager's call and allowing her to address this with you. The agent who initially assisted you has been provided with the necessary coaching on how to handle situation like these in future to avoid similar disappointment. We'll also address this with the relevant courier branch to make sure that drivers stamp delivery times accurately.
We're really sorry for the frustration this situation has caused and appreciate the opportunity to turn things around with you.
Sincerely,
takealot.com
takealot.com's reply14 Oct 2015, 15:45
Official
Hello mjtr2001,
We apologise for the poor manner in which your complaint was dealt with and that you weren't provided with the assistance and feedback you requested. We appreciate you taking our complaints team manager's call and allowing her to address this with you. The agent who initially assisted you has been provided with the necessary coaching on how to handle situation like these in future to avoid similar disappointment. We'll also address this with the relevant courier branch to make sure that drivers stamp delivery times accurately.
We're really sorry for the frustration this situation has caused and appreciate the opportunity to turn things around with you.
Sincerely,
takealot.com
We apologise for the poor manner in which your complaint was dealt with and that you weren't provided with the assistance and feedback you requested. We appreciate you taking our complaints team manager's call and allowing her to address this with you. The agent who initially assisted you has been provided with the necessary coaching on how to handle situation like these in future to avoid similar disappointment. We'll also address this with the relevant courier branch to make sure that drivers stamp delivery times accurately.
We're really sorry for the frustration this situation has caused and appreciate the opportunity to turn things around with you.
Sincerely,
takealot.com