sM
sandra M
1 reviews | Active since Nov 2015
23 Nov 2015, 16:02
incompetence from takealot and their agent skynet
I ordered a pram on tuesday paid and it was scheduled for delivery on thursday no one called me to tell me it wasnt making it then l complained and it was rescheduled for friday still l did not receive it called again on saturday was then told it was out of stock in cape town they had to ship it from joburg and promised delivery monday morning still nothing came this is the last time lm going to use takealot
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takealot.com's replyOfficial
23 Nov 2015, 17:13Hello sandra mu****,
We understand your frustration by the manner in which your query was dealt with. We're sorry for sending you from pillar to post with this delivery and for wasting your time. This is the last thing we'd want to do. We've assigned this matter to our complaints team to clarify with the relevant departments and to urgently get an update on the whereabouts of your parcel and when soonest we'll be able to delivery this to you.
Our team will be in touch with an update and assistance as soon as they've received the relevant feedback.
Sincerely,
takealot.com
We understand your frustration by the manner in which your query was dealt with. We're sorry for sending you from pillar to post with this delivery and for wasting your time. This is the last thing we'd want to do. We've assigned this matter to our complaints team to clarify with the relevant departments and to urgently get an update on the whereabouts of your parcel and when soonest we'll be able to delivery this to you.
Our team will be in touch with an update and assistance as soon as they've received the relevant feedback.
Sincerely,
takealot.com
takealot.com's reply23 Nov 2015, 17:13
Official
Hello sandra mu****,
We understand your frustration by the manner in which your query was dealt with. We're sorry for sending you from pillar to post with this delivery and for wasting your time. This is the last thing we'd want to do. We've assigned this matter to our complaints team to clarify with the relevant departments and to urgently get an update on the whereabouts of your parcel and when soonest we'll be able to delivery this to you.
Our team will be in touch with an update and assistance as soon as they've received the relevant feedback.
Sincerely,
takealot.com
We understand your frustration by the manner in which your query was dealt with. We're sorry for sending you from pillar to post with this delivery and for wasting your time. This is the last thing we'd want to do. We've assigned this matter to our complaints team to clarify with the relevant departments and to urgently get an update on the whereabouts of your parcel and when soonest we'll be able to delivery this to you.
Our team will be in touch with an update and assistance as soon as they've received the relevant feedback.
Sincerely,
takealot.com