incompetence and pathetic service from agent, team leader & manager

<p>this has been my absolute worst online shopping experience to date, first I order 2 watches which was listed as GT10’s and I request same day delivery and pay the extra R120, I get the watches, the packaging says GT10 but the watch itself was GT08’s, I log the complaint I think it was 26th June, after back and forth emails and dealing with *********** agents and team leaders, they finally admit the problem was on their side it was a listing error, I spoke to Aisha Slamang the team leader, and she agreed that it was their fault and the fact that I paid the delivery fee for the wrong item, I then got a call from another team leader I think Lucian who said there is nothing he can do, eerrrrm im guessing you don’t need to be able to read to work at takealot, more back and forth, then Aisha gave me the GT09 which was slightly more expensive than my original order but she said it was their fault and they will replace it, I returned the 2 watches but kept getting emails saying it was 1 watch which I kept saying No its 2, another week later I get 2 GT09’s which turned out to be duds the watch did not read the sim card, I log another return, again I get an email saying it was 1 watch – seriously? Aisha advised she will get a manager to call me the following day by 11am – I got a call 6pm from Insauf who said she was a manager but kept giggling like a downsy, I really don’t know how she is a manager god alone knows, I tell her they need to collect the faulty watches, again an email saying 1 watch, by this time I am cheesed off, Insauf promised to call back but didn’t call back to confirm if I was going to replace or if they should credit – without speaking to me, I get an email advising that 2 new watches was going to arrive, I never said I wanted it and Insauf never called back, they refunded the R120 for the delivery, last Friday I get a call saying apologies for the inconvenience we credited your account with R150, so I had R270 takealot credit, then another email saying 1 watch and it was credited my account was on R590 which was not correct, today I get a call from Gerald who says he is the complaints manager again how he got a manager job specially in complaints is beyond me, he called me put me on hold when I told him it was 2 watches and not 1, few minutes later he says okay he credited my account its R910, I go back in less than 30mins later and its R860, Gerald who interrupts while I am explaining what happen he kept trying to interject but he asked me to explain? What a joke! He then tells me he made a mistake he over compensated me and dropped the credit from R910 to R860, because he spoke to Aisha after speaking to me, this ***** calls a customer not reading the notes and getting all information and before speaking to me again he lowered the credit, you don’t tell a customer something and call back and basically say “Oops I actually didn’t do my job properly even though its my fault and I should have checked everything before calling you, but im covering myself I lowered the amount after I already agreed it was R910” I ask Gerald whats his surname, he says they not allowed to give surnames, really? So how do I know Aisha surname is Slamang and Insaufs surname is Elmie? You have a bunch of *********** staff working there that doesn’t know their own processes and does not act as a manager, I’ve been a call centre manager before and trust me I would have fired the entire lot whoever the senior manager is, I am sorry I cant say train your staff because you cant train someone to have a brain. TAKEALOT of *** from our staff should be your slogan, how do you call a customer not have all the information, put the customer on hold, come back after a while say its sorted and then go back and change what you just confirmed, Gerald I have no idea how you lead a team, blind leading the blind, managers not calling when they promise to call this is the behaviour they encourage which is why the staff are the same, they don’t care its just a job, you are not fit to be a manager, you failed at your job, one of my agents would have handled that call better than you as a manager did. Disgusting service - do you just make anyone a manager? a complaints manager laughable, you messed up and you should have taken ownership instead you made it the customers problem. thats an EPIC fail, even though she didnt fully assist me Aisha was the only one who really did anything the others are just dummies, sitting in a call centre reading a script like a robot because you dont have a brain to think for yourself.</p>