INCOMPETENCE ***

<p>I ordered an item on the 1st but the 9th December I had still not received it despite being told I would get it around the 6th. I spoke to a Keegan, a supervisor, who advised me the order would be cancelled and I would get a refund. I then received an email from Robyn on the 11th to confirm my order. I responded to the email to inform them that the order was cancelled due to their lack of communication and incompetence in getting the order to me in the outlying area that is Johannesburg. I have to date not received an acknowledgement or response to my email. I then received an SMS on Wednesday 14th to advise my order was on the way. I again telephoned takealot at 18:01 and was advised by the consultant not to worry the order would not be dispatched it was just a system error. I asked for a supervisor to call me back to confirm this on Thursday 15th, I'm still waiting.... I then received a call from my gate only to find out the package that was cancelled had arrived on the 18th. I have contacted takealot twice today 19th December to understand what is going to happen. I was first promised by Portia at 9:02 that as soon as her supervisor got out of the meeting they would call, I asked specifically that they call by 11 and yet, its after 12 and still no response so I call them again only to be put on hold for 10 minutes before they cut the call.</p> <p> </p> <p>your level of customer service leaves a lot to be desired. Clearly you don't care about the customer experience.</p>