Incompetence

I placed an order online for 4 items on the 13/04, which was delivered on the 19/04,i chose to pay COD. I opened the box to find only 3 items (my mistake as i should have opened the box whilst the courier was here then I would not have paid for the items), 1 was supposed to be a 3 piece was only a 2 piece, 1 wasn't received and the other 1 wasn't what I ordered. I returned the items and specifically asked for a REFUND to my bank acc, which they have refunded only 1 item to date. Why does TAKEALOT have such *********** people working for them? Are the orders not quality checked before they are dispatched? Now I have to email them every day to ensure all my monies are REFUNDED in full, this is frustrating and I will never refer my family or friends to purchase from TAKEALOT again.