JH
Jeremy H
1 reviews | Active since May 2015
28 May 2015, 12:57
Incompetant Delivery Management
My order was supposed to be delivered on Tuesday already. When I checked the track your order feature on Tuesday it said still at warehouse. I wrote a complaint on Tuesday at 1pm. I got a reply at 6pm Tuesday apologizing for this. On Wednesday (yesterday) at 9am I get an sms from takealot that my order is scheduled for \before 3pm". This is not useful as there is a 6 hour period where I have to wait for my parcel"
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takealot.com's replyOfficial
28 May 2015, 13:04Hello jlaihong,
We're very sorry for the frustration this has caused. Shopping with us is supposed to be an easy, hassle free experience & we apologise that this hasn't been the case for you. Due to the nature of the business we're unfortunately not always able to confirm an exact delivery time, however the least we could do is inform you of any delays or get in touch if we're having trouble with delivery.
We've instructed our complaints team to investigate what's caused this delay & if any attempt was made to make contact with you upon delivery. They'll be in touch with feedback & confirmation on the rescheduling of your delivery soonest.
Sincerely,
takealot.com
We're very sorry for the frustration this has caused. Shopping with us is supposed to be an easy, hassle free experience & we apologise that this hasn't been the case for you. Due to the nature of the business we're unfortunately not always able to confirm an exact delivery time, however the least we could do is inform you of any delays or get in touch if we're having trouble with delivery.
We've instructed our complaints team to investigate what's caused this delay & if any attempt was made to make contact with you upon delivery. They'll be in touch with feedback & confirmation on the rescheduling of your delivery soonest.
Sincerely,
takealot.com
takealot.com's reply28 May 2015, 13:04
Official
Hello jlaihong,
We're very sorry for the frustration this has caused. Shopping with us is supposed to be an easy, hassle free experience & we apologise that this hasn't been the case for you. Due to the nature of the business we're unfortunately not always able to confirm an exact delivery time, however the least we could do is inform you of any delays or get in touch if we're having trouble with delivery.
We've instructed our complaints team to investigate what's caused this delay & if any attempt was made to make contact with you upon delivery. They'll be in touch with feedback & confirmation on the rescheduling of your delivery soonest.
Sincerely,
takealot.com
We're very sorry for the frustration this has caused. Shopping with us is supposed to be an easy, hassle free experience & we apologise that this hasn't been the case for you. Due to the nature of the business we're unfortunately not always able to confirm an exact delivery time, however the least we could do is inform you of any delays or get in touch if we're having trouble with delivery.
We've instructed our complaints team to investigate what's caused this delay & if any attempt was made to make contact with you upon delivery. They'll be in touch with feedback & confirmation on the rescheduling of your delivery soonest.
Sincerely,
takealot.com