Incomparable experience

I have been shopping through Takealot's website for several years, often multiple times in a month, and it's time I acknowledged that they are awesome. Only on very rare occasions is there a hiccup with their delivery - usually rectified swiftly - and their returns policy/service is simply the best. I have had a couple of issues with products - issues which I could just as easily had if I had bought the products elsewhere - but it's an easy process to log a return on their website, and these orders have been collected and replaced without fuss (unlike a couple of other online retailers I could mention, their 'luxe' sister company included!). I suspect that the negative index on HelloPeter stems from a very small percentage of their customers who haven't had a great experience; people are very quick to take to the media when they are disgruntled, and very slow to take the time to acknowledge amazing service.