1 reviews | Active since Sept 2011
incirrect pack size advertised
I ordered a 1.1kg Pro Nutrition Whey Protein off the website on 31st July for R265.00<br> <br> A 907g tub arrived, when I queried the difference I was told to return the product for a refund - really not helpful as I want and need the product and have started consuming it!<br> <br> So I have paid for what was listed as a 1.1kg unit size, received a 907g unit and the response to my complaint to Takealot was that the website listed the wrong size in error, and my only 2 options are to return it for a refund (do they want a half full tub back?) or I can keep the incorrect product. <br> <br> How is this a resolution to my complaint? I purchased the product based on the details they provided which are incorrect and the only solutions they can come up with are that I return the product (and what shall I do then? Besides take my business elsewhere?) or keep it? Unbelievable.
We're sorry for the incorrect details listed on the website and for the inconvenience caused. We've instructed our complaints team to take this up with the product buyer as we'd really like to turn this experience around with you.
Please give our team a little bit of time to look into this, after which they'll be in touch with feedback.
Sincerely,
takealot.com
We're sorry for the incorrect details listed on the website and for the inconvenience caused. We've instructed our complaints team to take this up with the product buyer as we'd really like to turn this experience around with you.
Please give our team a little bit of time to look into this, after which they'll be in touch with feedback.
Sincerely,
takealot.com
