MH
Mahomed H
1 reviews | Active since Feb 2011
22 Dec 2025, 10:17
Inappropriate deceiot
Takealot processed my payment and order already suddenly on the contrary. Had to reorder again and payment again. Not sure how the previous order got accepted and declined..
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Replies (1)MH
Dear Takealot Customer Support,I am writing to formally lodge a complaint regarding serious billing irregularities and poor handling of my order.On 20/12/2025, Takealot successfully debited my account for an order placed on your platform. Despite this, on 21/12/2025, Takealot claimed that payment had not been received and subsequently cancelled the order. I immediately provided my bank statement as proof that payment had, in fact, been made.To my shock, after cancelling the order, Takealot debited my account again on 22/12/2025, resulting in two separate debits for the same transaction, while no goods were supp****.I have received no response from the collection centre, nor any communication regarding my refund, despite multiple attempts to resolve this matter.This situation constitutes unacceptable service and raises serious concerns regarding billing practices. I hereby request the following:
MHassen
Mahomed H's updateReviewer Update
23 Dec 2025, 15:08Dear Takealot Customer Support,I am writing to formally lodge a complaint regarding serious billing irregularities and poor handling of my order.On 20/12/2025, Takealot successfully debited my account for an order placed on your platform. Despite this, on 21/12/2025, Takealot claimed that payment had not been received and subsequently cancelled the order. I immediately provided my bank statement as proof that payment had, in fact, been made.To my shock, after cancelling the order, Takealot debited my account again on 22/12/2025, resulting in two separate debits for the same transaction, while no goods were supp****.I have received no response from the collection centre, nor any communication regarding my refund, despite multiple attempts to resolve this matter.This situation constitutes unacceptable service and raises serious concerns regarding billing practices. I hereby request the following:
- Immediate confirmation of both debits received
- A full refund of all amounts debited
- A written explanation for why my account was charged twice
- Confirmation of when the refund will reflect in my bank account
MHassen
MH
Mahomed H's update23 Dec 2025, 15:08
Reviewer Update
Dear Takealot Customer Support,I am writing to formally lodge a complaint regarding serious billing irregularities and poor handling of my order.On 20/12/2025, Takealot successfully debited my account for an order placed on your platform. Despite this, on 21/12/2025, Takealot claimed that payment had not been received and subsequently cancelled the order. I immediately provided my bank statement as proof that payment had, in fact, been made.To my shock, after cancelling the order, Takealot debited my account again on 22/12/2025, resulting in two separate debits for the same transaction, while no goods were supp****.I have received no response from the collection centre, nor any communication regarding my refund, despite multiple attempts to resolve this matter.This situation constitutes unacceptable service and raises serious concerns regarding billing practices. I hereby request the following:
- Immediate confirmation of both debits received
- A full refund of all amounts debited
- A written explanation for why my account was charged twice
- Confirmation of when the refund will reflect in my bank account
MHassen