Inadpt and incapable to solve a simple issue

I order 2 phones and only one of the phones came with the additional glass protection screen. I e-mailed Takealot with the detail on 25 June. I received a standard robotic answer back from them not addressing the issue. Then they send me a rate our service. I phioned and explained the situation that all they need to do is to send me the missing screen protection.

I inadpt agent wants me to return the phone ....not understanding we are using the phone and now we need to go without a phone for days because Takealot is incapable of resolving a simple matter