Inaccurate details given to paying customers

I bought a whole bunch of Christmas gifts roughly a week ago, thee order was paid for and confirmed on the same day. Their website informed me that all of the items were in stock, at the warehouse and due for deliver on the 24th of December latest, however when at 4:30pm on the 24th the items were still listed as being at the warehouse not on route or even collected by the delivery team. Concerned I called the help line and was informed (in a rather rude manner) that one of the items listed as being \in stock"and \""at the warehouse\"" had in fact not been delivered to the warehouse and my entire order was being put on hold until 3 full days after Christmas and that they were unable to split the order and send the other items. What is worse is that i was not even informed of this and would simply have not received my items on the promised date with no explanation if I had not called them. This is very upsetting and I will recommend against using [URL Removed] to anyone i ever meet. All in all a pathetic result from what I once hoped to be a great online store.<br> <br> P.S. Don't have a \""Will I get it for Christmas\"" button if you can't deliver on what it says."""