Inability to give feedback

I just had a delivery to my house, I am assuming the returned mattress. From the 11th to the 13th is only how long it took for the item to be returned.

I requested this return on 29/08/2018 It was scheduled for collection 4 times before it was finally collected, to only be received at your warehouse on 09/08/2018. A whole 11 days after the return request, and YOUR four failed collection attempts! And it has amazingly only taken 2 days to return it BEFORE this matter is even resolved!

“We’re only happy if you are” clearly does not matter when you have messed up! This is absolutely unacceptable service. I am yet to see where on your returns policy, the customer gets penalized for informing you what size is the item that needs to be collected, and I as the customer am supposed to be accused of using an item I haven’t !

And I still have no feedback from my e-mail below. UNACCEPTABLE!