IF
Ian F
1 reviews | Active since Mar 2009
18 Dec 2015, 08:47
Impossible to return faulty goods
Just a heads up Takealot's service is non existent when trying to return faulty goods. I requested a return on the 12th December. I am still waiting for collection! Ref RRN-e4c1-8287<br> I have emailed a number of times and phoned. Absolutely ****** all has happened. Does anyone at Takealot still care? <br> When you phone and choose the returns department they answer and say they are not the returns department!<br> Then you have to shout at them to actually look and then be told the couriers will contact you! <br> <br> How can Takealot handle returns like this when deliveries are spoton?
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takealot.com's replyOfficial
18 Dec 2015, 09:48Hello ianf1,
Shopping with us should be a pleasant experience from start to finish. Whether you're placing an order or requesting a return, we should be giving you the same level of service and assistance. We're sorry for not collecting your parcel yet and for the troubles you've experienced when trying to query this with our call centre. This is unacceptable and we'll ensure that this matter is resolved ASAP.
We've instructed our complaints team to get in touch with our returns team and the responsible courier to determine where this is going wrong so that it can be corrected soonest. They'll be in touch with you as soon as they've received the relevant feedback to assist with this matter further.
Sincerely,
takealot.com
Shopping with us should be a pleasant experience from start to finish. Whether you're placing an order or requesting a return, we should be giving you the same level of service and assistance. We're sorry for not collecting your parcel yet and for the troubles you've experienced when trying to query this with our call centre. This is unacceptable and we'll ensure that this matter is resolved ASAP.
We've instructed our complaints team to get in touch with our returns team and the responsible courier to determine where this is going wrong so that it can be corrected soonest. They'll be in touch with you as soon as they've received the relevant feedback to assist with this matter further.
Sincerely,
takealot.com
takealot.com's reply18 Dec 2015, 09:48
Official
Hello ianf1,
Shopping with us should be a pleasant experience from start to finish. Whether you're placing an order or requesting a return, we should be giving you the same level of service and assistance. We're sorry for not collecting your parcel yet and for the troubles you've experienced when trying to query this with our call centre. This is unacceptable and we'll ensure that this matter is resolved ASAP.
We've instructed our complaints team to get in touch with our returns team and the responsible courier to determine where this is going wrong so that it can be corrected soonest. They'll be in touch with you as soon as they've received the relevant feedback to assist with this matter further.
Sincerely,
takealot.com
Shopping with us should be a pleasant experience from start to finish. Whether you're placing an order or requesting a return, we should be giving you the same level of service and assistance. We're sorry for not collecting your parcel yet and for the troubles you've experienced when trying to query this with our call centre. This is unacceptable and we'll ensure that this matter is resolved ASAP.
We've instructed our complaints team to get in touch with our returns team and the responsible courier to determine where this is going wrong so that it can be corrected soonest. They'll be in touch with you as soon as they've received the relevant feedback to assist with this matter further.
Sincerely,
takealot.com