Impossible to get an answer & action

I don't know what else to do at this stage. I have spoken to no less than 5 or 6 different people at Takealot, and so far no one has done anything. See dates below:<br> ORDER NUMBER ***<br> 20/2/15 - Placed the order and paid for JVC 42\<br> 24/2/15 - Requested return and replacement JVC 42"as the first one had faulty onboard sound<br> 2/3/15 - Requested return of the NEW JVC 42\"" as the second screen had a line of white LED's along the top <br> 3/3/15 - Placed the order and paid for the Samsung 40\"" <br> 6/3/15 - Samsung 40\"" was delivered<br> 13/3/15 - Refund was received for the JVC 42\""<br> <br> The JVC 42\"" is still in our lounge. I have requested NUMEROUS times for it to be collected"